LOVED BY PETS
Care that keeps
tails wagging
-
Designed for pet hygiene and wellbeing
-
Carefully selected materials that match your home
-
Built to last, easy to clean
Designs You'll Love. Care You Can Trust.
What started as a mission to fix pet products that look out of place at home has grown into a brand built around hygiene, wellbeing, and design. Every ScritchPets product is thoughtfully sourced, carefully tested, and shipped with tracked delivery so you can shop with complete confidence.
About Us
Taking care of pets is about more than just buying stuff. It's about making sure they're comfortable, their fur is healthy, and they have a safe place to sleep. We want our homes to be pet-friendly, not a hassle. At ScritchPets, we're all about making it easier to care for your cat or dog
Frequently Asked Questions
What makes ScritchPets different from other pet brands?
ScritchPets is built around one principle — your pet's hygiene and wellbeing should never come at the cost of your home aesthetic. Every product in our range is carefully sourced and tested to deliver premium quality, modern design, and real functionality. We don't stock anything that doesn't meet that standard.
Are your products safe and high quality?
Yes. Every product goes through a strict vetting process before it joins the ScritchPets range. We test materials, build quality, and performance ourselves so you can shop with complete confidence. If a product doesn't improve your pet's wellbeing or last the distance, we don't sell it.
What kind of products do you sell?
Carefully selected pet wellness essentials for cats and dogs, covering grooming, hydration, comfort, and care. Every product is hand-picked, quality-checked, and chosen because we'd genuinely use it for our own two pets.
Do you offer free shipping?
Yes — every single order within the United Kingdom ships completely free. No minimum spend, no codes needed.
Will I receive tracking information?
Yes — once your order has shipped, you'll get an email with your tracking number, and you can check the status anytime through our Track Your Order Page.
What's your return policy?
We keep it simple. You've got 30 days from delivery to return any item, and the process is completely hassle-free. Full details are on our Return Policy page.
What happens if my product arrives faulty or damaged?
We're sorry if that happens, and we'll make it right. Just get in touch within 30 days of receiving your order and we'll send a replacement at no cost to you.
Can I cancel my order after placing it?
Yes, you've got a 24-hour window after placing your order to cancel. Just contact our support team as soon as possible and we'll sort it out.
How long does a refund take?
Once we've received your return and checked it over, your refund will be processed and back in your account within 7 business days, depending on your bank or payment provider.
How can I contact customer support?
You can reach our support team anytime via email at info@scritchpets.com or through our Contact Us, We’ll get back to you as quickly as possible.