Last Updated: 26/03/2026

At ScritchPets, we believe shipping should be simple. That's why we offer free shipping on all orders within The United Kingdom — no minimum spend, no catches.

Shipping Locations

We currently ship to:

The United Kingdom

Delivery Times

Here's a rough idea of how long things take from checkout to your door:

• Order Cutoff Time: 4:00 PM GMT — Any orders placed after this will be picked up the next business day, so it may add an extra day to your delivery estimate.
• Order Handling Time: 1–2 business days, Monday–Friday — This is the time it takes us to get your order packed and handed over to the carrier.
• Transit Time: 6–8 business days, Monday–Friday
• Estimated Delivery Time: 7–10 business days

Just a heads up — these are estimates and occasionally things like weather, customs, or carrier delays can shift timings slightly. We'll always do our best to keep you updated.

All prices, shipping costs, and order totals are displayed and charged in GBP (£ British Pounds).

Carrier Services

We work with trusted carriers to get your order to you safely within The United Kingdom, including:

• Evri
• Royal Mail
• DPD

Shipping Costs

• Free Shipping: Every order within The United Kingdom ships for free — no minimum order needed.

Tracking Your Order

Once your order's been dispatched, we'll send you an email with your tracking number so you can follow its journey. You can also check the status anytime on our Order Tracking Page

Delivery Issues

If something's not right — whether it's a delay, a missing package, or anything else — get in touch with our customer service team straight away. We'll look into it and make sure your order gets to you.

Changes to This Policy

We may tweak this policy from time to time. Any updates will be reflected here with a revised Last Updated date. We'd suggest having a look every now and then. By continuing to shop with us after any changes, you're agreeing to the updated policy.

Questions?

Check out our FAQs page or reach out to our support team — we're always happy to help.

Contact Information

Store Address: 46 Queen Margaret's Road, Coventry CV4 8FW, United Kingdom 

Store Email: info@scritchpets.com

Store Phone: +442033769839

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (GMT)

We do our best to reply to your e-mail within 1-2 business days.