ScritchPets Dog Cooling Mat
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Cooling gel layer keeps pets comfortable in warm weather
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Waterproof base protects floors from spills and accidents
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Raised cushioned edges for secure, supported rest
Returns and Refunds
We want you and your pet to love every ScritchPets order! If you're not completely happy, just reach out within 30 days of delivery and we'll sort it, no stress and no restocking fees.
You can contact us anytime at info@scritchpets.com, we're always here for you!
Delivery and Shipping
Free UK shipping on every order! We pack within 1–2 business days and your order arrives in 6–8 business days after that.
Questions? Reach us anytime at info@scritchpets.com, happy to help!
Description
Dogs overheat fast, whether it's a hot day or just after a walk. This cooling mat pulls heat away on contact for an instant cool-down, no water, gel, or chemicals needed. The breathable cotton layer promotes airflow and wicks moisture, helping release heat and stop that sticky, overheated feel.
Lightweight enough to move from couch to floor, bed, or car. The non-slip base with rubberized grip dots keeps it in place, and it's fully machine washable. Available in sizes S to 2XL.
ScritchPets Dog Cooling Mat
Built for Pets, Designed for You
Every ScritchPets product is chosen to make life easier for you and more comfortable for them. From grooming to feeding to rest, we only stock what we would use with our own pets. Quality materials, thoughtful design, and products that actually do what they promise.
ScritchPets Guarantee
Made for pets. Designed for the homes they live in
Frequently Asked Questions
Does the cooling gel need to be refrigerated or recharged?
No. The gel activates on contact with your pet's body heat and cools naturally. No freezing, no water, no electricity needed.
What happens if my dog has an accident on it?
The waterproof base stops any liquid from soaking through to your floor. Just wipe the surface clean with a damp cloth and it's ready to use again.
Will the raised edges support older dogs with joint issues?
Yes. The bolster edges give your pet something to rest their head and neck on while taking pressure off their joints, making it a good option for senior dogs or pets recovering from surgery.
Do you offer free shipping?
Yes — every single order within the United Kingdom ships completely free. No minimum spend, no codes needed.
Will I receive tracking information?
Yes — once your order has shipped, you'll get an email with your tracking number, and you can check the status anytime through our Track Your Order Page.
What's your return policy?
We keep it simple. You've got 30 days from delivery to return any item, and the process is completely hassle-free. Full details are on our Return Policy page.
What happens if my product arrives faulty or damaged?
We're sorry if that happens, and we'll make it right. Just get in touch within 30 days of receiving your order and we'll send a replacement at no cost to you.
Can I cancel my order after placing it?
Yes, you've got a 24-hour window after placing your order to cancel. Just contact our support team as soon as possible and we'll sort it out.
How long does a refund take?
Once we've received your return and checked it over, your refund will be processed and back in your account within 7 business days, depending on your bank or payment provider.
How can I contact customer support?
You can reach our support team anytime via email at info@scritchpets.com or through our Contact Us, We’ll get back to you as quickly as possible.